Hard Rock Panama Exterior
Call Us Today: +507 380.1111
Click calendar to select check in date
Click calendar to select check out date

Frequently Asked Questions

Check In & Check Out

Check-in time is at 3:00 p.m. and check-out is at 12:00 noon. An additional full day rate will be charged to guests staying past the standard check-out time.

Room Type Policy

We try to meet everyone’s complete request. However, some room types may not be available. Please speak to the Front Desk upon your arrival.

Cancellation and No Show Policies

All reservations, whether complementary or cash paying, must be canceled 24 hours prior to the date of arrival to avoid a 1 night full rate fee. No shows will also be charged a 1 night full rate fee as well. Exceptions may apply during holidays, special events, promotions or conventions.

Pet Policy

In order to guarantee our guests a comfortable, safe, and allergy-free environment, Hard Rock Hotel Panama Megapolis respectfully declines the presence of pets in the guest rooms, with the exception of service animals, which are always welcome.

Smoking Policy

We, Hard Rock Hotel Hotel Panama Megapolis, are 100% smoke free hotel. A $250USD fine will be assessed for smoking in a guest room. We reserve the right to assess additional charges for cleaning costs in excess of $250USD and items that require replacement.

What is your dresscode?

We require that shoes and a shirt to be worn at all times. If visiting our signature restaurants Tauro, Soy and Ciao a sport jacket and a fine dining attire is desired and recommended.

Can I request an Early Check In?

Yes. Early check-in may be requested and will be accommodated if available. Guest rooms are based on daily occupancy and cannot be guaranteed until 3:00 p.m. Surcharges may apply.

Do you place a hold for a security deposit on my credit card at check-in?

Yes. We hold a $100 security deposit per night on the credit card provided at Check-in for incidental charges. The hold will be released at Check-out provided there were no charges billed back to the room. 

Do you offer self parking?

Yes. We have 3000 parking spaces on Multicentro Mall. We also provide Valet Parking service on property at a surcharge.

Do you offer a day pass to the pool?

The pool is available to guests staying in the hotel. Non-guests are welcome to enjoy our Float Bar, located next to the pool area.

Does the hotel offers Babysitting/Nanny Services?

Yes, babysitting services can be arranged by contacting the Concierge Desk.

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    Panama Megapolis

    Boulevard El Hayek
    Panama City, Panama

    • Hotel: +507 294-4000
    • Reservations: +507 380-1111 Opt. 1
    Hard Rock Hotel Panama Megapolis Boulevard El Hayek Panama City, Panama Phone: +507 380.1111 Toll Free: +507 380.1111 Hotel Direct: +507 294.4000